Privacy policy
Last updated: [DATE]
This policy explains what personal information Shoppa collects, why we collect it, and the choices you have. Shoppa is operated by Steera Technologies (Private) Limited, a company registered in Zimbabwe ("Steera", "we", "us"). We are responsible for the personal information described here.
1. Information we collect
Information you give us
- Waitlist sign-ups: your name, email address, city, and optionally your WhatsApp number. If you sign up as a provider, also your business name and category.
- Contact messages: your name, email address and the content of your message.
- Provider profiles (once available): business details, services and prices, working hours, location, photos and your EcoCash number for payments.
- Bookings (once available): the client's name, phone number, the service booked and the appointment time.
Information collected automatically
Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type and the pages you view. We do not use advertising cookies.
2. How we use your information
- To tell you about Shoppa's launch and help providers set up their profiles.
- To reply to your messages.
- To run bookings: showing a provider who has booked, and showing clients a provider's services and availability.
- To keep Shoppa secure, prevent misuse and fix problems.
- To meet our legal obligations.
We do not sell your personal information.
3. Who we share it with
- Providers and clients: when you make a booking, the provider sees your name, phone number and booking details. Provider profiles are public.
- Service providers who run Shoppa for us: our database host (Supabase) and website host (Vercel). They process data only on our instructions.
- Payment providers (once payments are live), such as EcoCash, to process payments.
- Authorities, where the law requires it.
4. Where your information is stored
Our hosting providers store data on servers that may be located outside Zimbabwe. Where we transfer personal information abroad, we take steps to make sure it stays protected as required by Zimbabwean law.
5. How long we keep it
We keep waitlist details until launch and for a reasonable time afterwards, or until you ask us to remove them. Contact messages are kept for as long as needed to deal with your enquiry. Account and booking records are kept while your account is active and as long as required for legal and accounting purposes.
6. Your rights
Under Zimbabwe's Cyber and Data Protection Act, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, or stop using it for a particular purpose;
- stop sending you messages about Shoppa.
To make a request, email [CONTACT EMAIL]. If you're unhappy with how we've handled your information, you can also complain to the Data Protection Authority (POTRAZ).
7. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls on our database. No system is completely secure, so please tell us straight away if you think your information has been misused.
8. Children
Shoppa is not intended for children under 18, and we do not knowingly collect their information.
9. Changes to this policy
We may update this policy as Shoppa grows. We'll change the "last updated" date above and, for significant changes, let you know by email or on the website.
10. Contact us
Steera Technologies (Private) Limited
[REGISTERED ADDRESS]
Email: [CONTACT EMAIL]